tag:status.hybridaf.com,2005:/historyApp Status - Incident History2024-03-28T12:51:46ZApptag:status.hybridaf.com,2005:Incident/202933942024-03-20T03:00:56Z2024-03-20T03:00:56ZDownstream Maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>02:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>17:23</var> UTC</small><br><strong>Scheduled</strong> - A downstream provider is performing schedule maintenance March 19, 10:00 PM ET - March 19, 11:00 PM ET. There may be intermittent issues with the door unlock function. We apologize for the inconvenience.</p>tag:status.hybridaf.com,2005:Incident/199301322024-02-13T06:00:56Z2024-02-13T06:00:56ZDownstream Maintenance<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:37</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:37</var> UTC</small><br><strong>Scheduled</strong> - A downstream provider is performing schedule maintenance February 12, 11:00 PM EST - February 13, 1:00 AM EST. There may be intermittent issues with the door unlock function. We apologize for the inconvenience.<br />No components were ma</p>tag:status.hybridaf.com,2005:Incident/199301002024-02-12T22:00:56Z2024-02-12T22:00:56ZDownstream Maintenance<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>20:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:38</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:34</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:33</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Scheduled</strong> - A downstream provider is performing schedule maintenance February 12, 3:00 PM EST - February 12, 5:00 PM EST. There may be intermittent issues with the door unlock function. We apologize for the inconvenience.</p>tag:status.hybridaf.com,2005:Incident/197983652024-01-22T21:44:48Z2024-01-22T22:28:45ZUnlock Function Down<p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>21:44</var> UTC</small><br><strong>Resolved</strong> - This incident is fully resolved.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>21:29</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and the app is working now.</p><p><small>Jan <var data-var='date'>22</var>, <var data-var='time'>20:57</var> UTC</small><br><strong>Identified</strong> - An issue with the unlock service has been identified and is being correted now.</p>tag:status.hybridaf.com,2005:Incident/196840952024-01-12T05:00:25Z2024-01-12T05:00:25ZDown Stream Maintenance<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>04:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>03:13</var> UTC</small><br><strong>Scheduled</strong> - A down stream provider is performing schedule maintenance Jan 11, 11:00 PM EST - Jan 12, 00:00 AM EST. There may be intermittent issues with the door unlock function. We apologize for the inconvenience.</p>tag:status.hybridaf.com,2005:Incident/194717592023-12-19T01:31:24Z2023-12-19T01:31:24ZScheduled Maintenance<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>01:31</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>00:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:04</var> UTC</small><br><strong>Scheduled</strong> - Hey All. Starting tonight at 7:30 PM EST we will be performing scheduled maintenance for about an hour. During that time there is a small possibility of momentary access issues. We apologize for any inconvenience this may cause.</p>tag:status.hybridaf.com,2005:Incident/194224672023-12-13T01:01:03Z2023-12-13T01:01:03ZPanel Latency<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>01:01</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved but, we are monitoring to confirm.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>23:48</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>23:28</var> UTC</small><br><strong>Investigating</strong> - Panel communications started intermittently having issues at around 5:55PM EST. The panel provider is actively working on the issue.</p>tag:status.hybridaf.com,2005:Incident/191034122023-11-13T05:59:18Z2023-11-13T05:59:18ZDown Stream Maintenance<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>05:59</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>03:31</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>03:29</var> UTC</small><br><strong>Scheduled</strong> - A down stream provider is performing schedule maintenance Nov 12, 10:00 PM EST - Nov 13, 01:00 AM EST. We believe this will cause issue with doors being able to be unlocked. We apologize for the inconvenience.</p>tag:status.hybridaf.com,2005:Incident/190852402023-11-12T08:00:35Z2023-11-12T08:00:35ZDownstream Maintenance<p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>12</var>, <var data-var='time'>05:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>15:06</var> UTC</small><br><strong>Scheduled</strong> - A down stream provider is performing schedule maintenance Nov 12, 10:00 PM EST - Nov 13, 01:00 AM EST. We believe this will cause issue with doors being able to be unlocked. We apologize for the inconvenience.</p>tag:status.hybridaf.com,2005:Incident/190024182023-11-02T20:46:43Z2023-11-02T20:46:43ZPanel Communication Latency Issues<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>20:46</var> UTC</small><br><strong>Resolved</strong> - The incident has been fully resolved.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented by the downstream provider and we are monitoring with them.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>17:48</var> UTC</small><br><strong>Identified</strong> - Panel communications started intermittently having issues at around 1:15PM EST. The panel provider is actively working on the issue.</p>tag:status.hybridaf.com,2005:Incident/186460842023-10-04T06:00:50Z2023-10-04T06:00:51ZDownstream Maintenance<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>19:03</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>21:28</var> UTC</small><br><strong>Scheduled</strong> - We were just alerted by a provider that they will be doing maintenance on October 3rd at 3PM ET for 3 hours. This could cause issues. We apologize for any inconvenience.</p>tag:status.hybridaf.com,2005:Incident/184720222023-09-14T06:00:35Z2023-09-14T06:00:35ZScheduled Maintenance<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>18:22</var> UTC</small><br><strong>Scheduled</strong> - A downstream provider has informed us they will be doing 3 hours of maintenance starting 9/13/2023 at 11PM ET. There could be intermittent issues caused by boxes potentially restarting. We apologize for any inconvenience!</p>tag:status.hybridaf.com,2005:Incident/181658052023-08-19T03:00:27Z2023-08-19T03:00:27ZScheduled Maintenance<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>19:28</var> UTC</small><br><strong>Scheduled</strong> - A downstream provider has alerted us that they are doing three hours of Scheduled Maintenance starting Thursday August 17th, 2023 at 10PM ET lasting for 1 hour. During the time there maybe intermittent issues accessing the doors.</p>tag:status.hybridaf.com,2005:Incident/171363612023-05-03T21:31:22Z2023-05-03T21:31:22ZApp Service Update<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>21:31</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>21:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>21:07</var> UTC</small><br><strong>Scheduled</strong> - We will be doing a quick maintenance on the app services. During this time the app will be offline.</p>tag:status.hybridaf.com,2005:Incident/171144892023-05-02T00:05:12Z2023-05-02T00:05:12ZApp Offline<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>00:05</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.hybridaf.com,2005:Incident/171110082023-05-01T18:08:02Z2023-05-01T18:08:02ZPanel Communication Latency Issues<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>18:08</var> UTC</small><br><strong>Resolved</strong> - This issue has been resolved by the downstream provider.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>16:49</var> UTC</small><br><strong>Investigating</strong> - Panel communications started intermittently having issues at around 12:30PM EST. The unlock procedure works but, takes much longer than normal.</p>tag:status.hybridaf.com,2005:Incident/163960722023-03-09T06:01:19Z2023-03-09T06:01:19ZApp to Panel Communications<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>06:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>03:31</var> UTC</small><br><strong>Scheduled</strong> - A downstream provider has alerted us that they are doing three hours of Unscheduled Maintenance starting Wednesday March 8th, 2023 at 11PM ET and ending Thursday March 9th, 2023 at 1 AM ET. We expect the app not have intermittent issues during this time unlocking doors. We apologize for the inconvenience.</p>tag:status.hybridaf.com,2005:Incident/138841552022-12-01T07:00:35Z2022-12-01T07:00:35ZScheduled Maintenance<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Scheduled</strong> - A downstream provider has alerted us that they are doing three hours of Scheduled Maintenance starting Wednesday November 30th, 2022 at 11PM ET and ending Thursday December 1, 2022 at 2 AM ET. We expect the app not to work during this time. We apologize for the inconvenience.</p>tag:status.hybridaf.com,2005:Incident/126847572022-11-01T17:58:28Z2022-11-01T17:58:28ZPanel Communication Latency Issues<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>17:58</var> UTC</small><br><strong>Resolved</strong> - This incident is fully resolved.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>17:34</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>17:34</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Investigating</strong> - Panel communications started intermittently having issues at around 12:30PM EST. The unlock procedure works but, takes much longer than normal.</p>tag:status.hybridaf.com,2005:Incident/112404302022-09-23T23:22:07Z2022-09-23T23:22:11ZUnscheduled Down Stream Maintenance<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>23:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>22:26</var> UTC</small><br><strong>Identified</strong> - We just received word that a downstream provided is doing unscheduled maintenance. They said it should be over in an hour, but it will cause issues with access. We apologize for the inconvenience.</p>tag:status.hybridaf.com,2005:Incident/108520792022-08-18T12:09:03Z2022-08-18T12:09:03ZIntermittent Panel Communication Issues<p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>12:09</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>10:53</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>10:50</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented by the panel provider and we are monitoring.</p><p><small>Aug <var data-var='date'>18</var>, <var data-var='time'>10:36</var> UTC</small><br><strong>Identified</strong> - Panel communications started intermittently having issues at around 3:30AM EST. As of 6:30 AM the issue has been identified by the downstream provider and a fix is being implemented.</p>tag:status.hybridaf.com,2005:Incident/100331402022-05-20T03:00:12Z2022-05-20T03:00:12ZApp to Panel Communications<p><small>May <var data-var='date'>20</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>01:08</var> UTC</small><br><strong>Scheduled</strong> - A downstream provider is performing scheduled maintenance during a 1 hour window beginning at 10:00PM ET on 5/19/22. They do not expect any issues for control panel communications impact during this maintenance.</p>tag:status.hybridaf.com,2005:Incident/94656972022-03-05T05:01:56Z2022-03-05T05:01:56ZUnscheduled Panel Maitenance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>05:01</var> UTC</small><br><strong>Resolved</strong> - The maintenance window is completed. All systems appear online. Contact support with questions or issues.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>03:25</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>01:41</var> UTC</small><br><strong>Monitoring</strong> - The Panel provider will be performing unscheduled maintenance during a 4-hour window beginning at 8 PM ET on Friday, March 4, 2022. We do not expect any impact to applications or panels, however some customers may experience momentary latency with Access, notifications, or panel events.</p>tag:status.hybridaf.com,2005:Incident/94151082022-02-26T16:44:02Z2022-02-26T16:44:02ZPanel Communications<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>16:44</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved. If you are still having issues please reboot your panel and contact support.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we see panels back online. We will be monitoring the status with the downstream panel provider.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>12:41</var> UTC</small><br><strong>Identified</strong> - The downstream provider has identified the issue and is actively working on a fix.</p>tag:status.hybridaf.com,2005:Incident/89172722021-12-23T02:03:48Z2021-12-23T02:03:48ZPanel Connectivity Issues<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>02:03</var> UTC</small><br><strong>Resolved</strong> - This incident is resolved.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>01:54</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented by the provider and we are monitoring the results.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>01:29</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating panels loosing connectivity.</p>