Panel Communication Latency Issues

Incident Report for HybridAF and FaciliKey Status

Resolved

This incident is fully resolved.
Posted Nov 01, 2022 - 17:58 UTC

Update

We are continuing to monitor for any further issues.
Posted Nov 01, 2022 - 17:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 01, 2022 - 17:34 UTC

Investigating

Panel communications started intermittently having issues at around 12:30PM EST. The unlock procedure works but, takes much longer than normal.
Posted Nov 01, 2022 - 16:55 UTC
This incident affected: App Core (Thrid Party Services).