The issue has been identified, and the downstream provider is implementing a fix.
Posted Apr 14, 2026 - 18:27 UTC
Monitoring
A Downstream provider seems to be having issues that is causing problems with door unlocks. We are reaching out to them and monitoring the situation and hope the issue will be resolved quickly.
Posted Apr 14, 2026 - 17:28 UTC
This incident affected: App Core (Mobile Application - Android, Mobile Application - iOS).